1. POSITION INFORMATION

Vacancy Announcement- VN - IOM/DAR/020/2021

Position title -Operations Assistant (Movements)

Position -grade G.5

Duty station- Dar es Salaam, Tanzania

Position number -To be created Job family Operations

Appointment type-One Year Fixed Term, with possible extension

 Reports directly to -Operations Associate, Movements & Data Processing



2.RESPONSIBILITIES AND ACCOUNTABILITIES

1. Coordinate, schedule, and book travel for individuals upon receipt of travel-ready status and/or request under travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations, and departure notifications.

 2. Organize and complete all bookings on time and following the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the Operations Associate, Movements & Data Processing. distribute travel information to internal and external stakeholders.

3. Compile and analyze descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with the host government’s procedures.

4. Create movement data files, by ABN, for all individuals under SOPs and for IOM accountability.

5. Under local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals.

6. In coordination with Operations Associate, Movements & Data Processing, process exit permission paperwork, and ICRC Travel Documents under established standards and the local guidelines.

7. Conduct identity and document verification before the distribution of travel documentation to refugees, immigrants, and migrants.

. Conduct pre-departure counseling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed.

9. Provide regular feedback on work being accomplished to the Operations Associate, Movements & Data Processing and keep supervisors immediately informed of any issues that arise.

10. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR, and Amadeus), as well as the ability to remain professional, impartial, and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)

11. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Operations Associate, Movements & Data Processing, or management of any noncompliance to SOPs or codes of conduct by IOM staff members or partners.

12. Perform such other duties as may be assigned.

3.REQUIRED QUALIFICATIONS AND EXPERIENCE EDUCATION

• Completed secondary [high school] education required with five years of relevant working experience in social science or business administration or related field.

 • Bachelor’s degree social science or business administration with three years of working experience.

 EXPERIENCE

• At least 5 years experience in an airline or busy travel agency carrying out similar tasks.

 • Proficiency in AMADEUS or other airlines Computer reservations system

• Previous experience in experience with NGOs or international organizations is an added advantage.

• Overall knowledge of USRAP, Australian, Canadian and European IOM resettlement procedures are a critical advantage.

• Prior Movement Operations or transportation experience is a strong advantage. SKILLS

• Strong computer skills - Word, Excel, and Internet; experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.

4.LANGUAGES

Required (specify the required knowledge) For this position, fluency in English and Kiswahili is required (oral and written).

5.COMPETENCIES

The successful candidate is expected to demonstrate the following values and competencies: Values • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

 • Professionalism: demonstrates the ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed-on outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

How to Apply:

 Interested candidates should fill in the PH form, submit CV’s and cover letter indicating Vacancy Notice number with 3 professional references and contacts to tzvacancy@iom.int

 Only electronic applications will be accepted Kindly note only shortlisted candidates will be contacted & Vacancy is open for Tanzanian nationals.

For further information, please refer to: https://tanzania.iom.int/

Posting period: From 23rd August – 05th September 2021